SHIPPING & RETURNS
DOMESTIC SHIPPING
- Economy (2—6 business days) is $6.99, or free if order value is over $125
- Expedited (2 business days) is $24.99
- Overnight (next business day) is $39.99
INTERNATIONAL SHIPPING & RETURNS
- International shipping rates will be assessed during checkout and differ from domestic shipping rates.
- Please note any internationally shipped packages may incur additional VAT and customs fees imposed by the country shipped to and are the responsibility of the buyer. We do our best to ensure that all charges are shown at the time of checkout, but we cannot guarantee the final amount until create a shipping label. If additional charges are substantial, we will make every effort to contact you to confirm you would like to proceed with the order.
- The cost to return internationally shipped items will be the full responsibility of the buyer. All duties, customs fees and VAT charges will need to be paid by the buyer before the item(s) will be accepted by our warehouse. Failure to do so may result in the package being refused.
RETURNS
- You have 21 days from your delivery date to request a return. Once you request your return, you have 7 days to ship your item. If you do not return your item(s) within the required period of time, your order may only be eligible for store credit.
- Once your return has been approved, a pre-paid shipping label will be emailed to you.
- All shipping fees will be deducted from your return.
- All items must be unworn with the original tags attached.
- We reserve the right to return any item that does not comply with our return policy.
- All items are returnable, with the exception of the following: Items marked final sale.
EXCHANGES
- We apologize, but we are no longer able to accept exchanges. While trying to ensure the best shopping experience for our customers, we have come to the conclusion that the turnaround time it takes to receive & process your return and then ship out a new item, is much longer than we want our customers to wait. To expedite the process and ensure the correct product sizing is still in stock, we ask that you simply repurchase the item(s) you want and request a return for the pieces you no longer need.
To request a return, you can reach customer support at: customersupport@35strong.com or through our Contact Us page.